Table of Contents
Getting Started
     Quick Start Guide
Campground Setup
     Campgrounds / Parks
     Campground Admins
     Campground Employees
     Campground Information
     Campground Areas
     Campsite Types
     Campsites
     Rental Item Types
     Rental Items
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Campground Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Campsite Rates
     Rental Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Resources
Support
     Customer Service
Refunds

When a cancellation occurs, campground admins and employees can update the payment information for the order. If the customer is owed money, this will be indicated under the Campgrounds menu next to 'Refunds Due'. Click on 'Refunds Due' to process and clear out any remaining amounts due to customers.

The Refunds Due page shows a list of orders and customers that are due a refund. To send payment to a customer, simply click on the PayPal Buy Now button. This will open a new window and redirect you to PayPal with payment details already populated like amount due, currency type, and the customers email address. Once you have sent payment to the customer, close out the PayPal window and return back to the Refunds Due page at CampsiteReservations.com. Finally, be sure to click the 'Mark as Paid' button which will update the Campsite Reservations system to reflect that you paid the customer and that there is now a zero balance for the order.




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