Campsite Reservations System Overview
This section provides a high-level overview of how the Campsite Reservations system works from a campground owner's perspective.
First, a campground owner would create a new user account as a 'Campground Admin' user type. As a campground admin, you would then create, setup, and configure a campground.
Next, add all of the campsites, rental items, and store items that are available at your campground.
You can also specify which campsites are reservable, which rental items are available for rent, and which store items are for sale and in stock.
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When setting up a campground, Campsite Reservations has some concepts that are worth mentioning. First, the concept of 'campground' refers to the uppermost object that will store everything else underneath it.
For a smaller campground, this would be the campground name. However, for larger campgrounds such as State, Regional, or National Parks, it would be the park name.
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Orders, Reservations, and Receipts
As customers start to make purchases, there are three things that the purchases will result in: orders, reservations, and receipts. Each of these will have a unique number once a customer checks-out and completes their purchase. An order includes everything that a customer had in their shopping cart and covers the entire purchase. An order might have just a campsite reservation, or it might include a campsite reservation, two rental reservations, and some store items. Each campsite included in the purchase will get its own reservation number. Similarly, each rental item included in the purchase will get its own reservation number. Store items that were purchased will get one receipt number per order and covers all of the store items on that order. As a campground admin or employee, you can search for purchases based on each of these numbers and can easily navigate between items on an order.
Receiving Orders, Reservations, and Payments
Once your campground is all setup, you are ready to start receiving orders and reservations! You can setup email and text alerts within the system to let you know when new reservations and purchases are made. The Campsite Reservations system is mobile device friendly so customers can purchase items and make reservations from their favorite device whether it's a desktop, laptop, tablet, or smartphone. Every Monday, Campsite Reservations will pay your campground for sales generated the previous week. Payments paid to campgrounds will be for the total sale amount less two subtractions: a PayPal fee and a Campsite Reservations fee.
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Managing Orders, Reservations, and Cancellations
Now that your campground is receiving orders and reservations, it's time to view and manage them.
There are several self-service reports available within the system. You can set specific report parameters, generate the report, and then download it in Excel or PDF format.
Detailed sales reports are available, as well as a customer list report which provides customer level information based on customers that have made purchases at your campground.
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