Table of Contents
Getting Started
     Quick Start Guide
Campground Setup
     Campgrounds / Parks
     Campground Admins
     Campground Employees
     Campground Information
     Campground Areas
     Campsite Types
     Campsites
     Rental Item Types
     Rental Items
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Campground Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Campsite Rates
     Rental Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Resources
Support
     Customer Service
Adding Reservations

As a campground admin or employee, there are three ways to add a new reservation:

  • Campground Calendar
  • Search Available Sites
  • Reservations Search

    Campground Calendar

    Campground admins and employees may find that the Campground Calendar is a quick and easy way to find available sites and to make reservations. The Campground Calendar can be found under the Campgrounds menu.

    More details about the Campground Calendar can be found on the Campground Calendar documentation page. However, admins and employees can browse by date and select available items to reserve.

    One important thing to note is that reserving an item this way does not require admins or employees to first put the item into a shopping cart and then proceed to checkout. This provides a 'quick check-out' process but also means that only one item can be booked or reserved at a time. Find an available item and click 'Book Now'.

    On the next page, enter in the number of nights (campsites) or days (rental items) that you want to reserve and click the 'Check Availability' button. If the site has a conflict for the selected options, it will show a list of conflicts.

    If there are no conflicts after checking the sites availability, the page will ask for some customer information such as:

  • Equipment
  • Number of Sleeping Units
  • Number of Adults
  • Number of Children
  • Number of Horses (if enabled on the campsite type)

    After entering in customer information, click the 'Checkout' button.

    A summary of the order will be shown including the site being reserved. Enter in customer information such as:

  • Email Address (Required)
  • First Name (Required)
  • Last Name (Required)
  • Address 1
  • Address 2
  • City
  • Country
  • State / Province / Region
  • Zipcode
  • Vehicle License Plate Number
  • Home Phone Number
  • Mobile Phone Number (Required)
  • Payments Collected - Cash
  • Payments Collected - Credit Card

    There is also an order summary section which shows the type of item being purchased, taxes, fees, and the order total. When you are ready to complete the order, click the 'Place Order' button.

    The order will be placed and a success page will be displayed with order details such as the order number and the reservation number.



    Search Available Sites

    This advanced search page is a good way to search for specific criteria or to reserve multiple items at once. Search Available Sites can be accessed by clicking on 'Search Available Sites' from the Campgrounds menu.

    The Search Available Sites page provides advanced search capabilities to find available campsites and rental items.

    Search options include:

  • Campsite Type - Lists available Campsite Types that are available at the campground.
  • Date
  • Duration - Number of nights for campsites. Number of days for rental items.
  • Campground Area
  • Equipment Type - Type of equipment (Fifth Wheel, RV / Caravan, Tent, Tent Trailer) that the site can support
  • Electric
  • Water
  • Sewer

    A results list will show sites that are available. Campsites that are available will have a 'Select' button to add the site to the shopping cart. Rental items will have an 'Add to Cart' button.

    If an item isn't available, a red x will appear that says 'Check Availability'. Hover over the x to get details as to why the campsite or rental item is not available. Campground admins and employees will be shown additional information such as the reservation number that has the item reserved. Admins and employees can click on the reservation number to view reservation details.

    Anyone can click on the 'Check Availability' link which will take the user to the related campsite or rental item page. In the availability section, users can use the calendar to view an items availability. A padlock means that the date is out of season. A red x means that the item has already been reserved for that date. This view is great for identifying open blocks of time that the site is available from a calendar perspective.

    A green checkmark means that the item is available for that date. Clicking on a green checkmark will take the user to the 'Search Available Sites' page (described above).

    Once an available site has been selected and the 'Select' button has been clicked from the search results, the next page will ask for some customer information. When finished, click the 'Add to Cart' button.

    A success page will show that the campsite has been added to the shopping cart. To add a rental item to the shopping cart, simply click the 'Add to Cart' button from the search results and the item will be placed into your shopping cart.

    When you are finished adding items to your shopping cart and want to checkout, click on 'Cart' from the top menu to view your shopping cart.

    Items can be removed from your cart here. If all looks good, click on the 'Proceed to Checkout' button. Review your order and enter in customer information. When finished, click on the 'Place Order' button.

    The order will be placed and a success page will be shown with details of the order including the order number and reservation numbers for each item reserved.



    Reservations Search

    The 'Reservations Search' area can be found on Campground, Campground Area, Campsite, and Rental Item pages if the reservation system has been enabled for the campground.

    Enter a date and duration (number of nights for campsites, number of days for rental items) and click the Search button. This will take users to the 'Search Available Sites' page (described above).



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